How to have a fair argument
  • Start with the idea that you want to resolve the problem, not win the argument.
    • No one can “win” an argument.
    • Begin in a friendly way. 
    • Don’t attack.
      • The more you push, the more the other person is likely to push back
  • Pick a good time.
    • Set an appointment if possible.
    • Avoid arguing late at night or in the early hours of the morning.
    • Don’t start when you know that one or the other has to leave without adequate time to resolve the problem.
  • Pick a good place.
    • Don’t do it in public.
    • Don’t do it in front of other people.
  • Use the real reason.
    • Make sure you understand your real motivation.
    • Don’t disguise what you really want to talk about.
    • Don’t make the other person guess.
    • State your issue in clear terms.
  • If you are wrong, admit it as soon as you know it.
  • Use “I” statements.
    • Don’t say things like “You should know better.” or “You don’t think this important.”
  • You might think you can read their mind but you can’t.
  • Don’t drop or dump a problem on the other person.
    • “He’s your son, you deal with him.”
  • No physical contact.
  • No swearing, obscenities or name calling.
    • No denunciation.
    • No character assignation.
    • No contempt or sarcasm.
    • No taunting.
  • Only two people argue; all outsiders do not join in.
    • Do not get friends, family members or co-workers involved and taking sides.
    • Don’t send messages through third parties.
      • “Tell him I think he is being unreasonable.”
  • When discussing something, set a policy where one person talks first and the other is quiet and then the other person talks.
  • Stay on the subject.
    • No personalities or comparisons.
      • "You are just like your mother."
    • Avoid generalizations.
      • Words like “always” and “never” are not useful because they aren’t usually true.
  • Stay in the present.
    • Unless it is directly related to resolving the current conflict, let past issues stay in the past.
  • Do not assume, guess, imagine, take for granted, theorize, surmise or speculate.
    • Say what you think and feel.
    • Don't assume the other knows what you feel, want, need, or what you mean.
  • Don’t act superior.
    • Don’t belittle the other person's accomplishments.
    • It’s not useful to try to make the other person feel small.
    • Build them up so that they can more easily give in to your point of view.
  • No manipulating.
  • Give each other the right to change their mind.
  • No criticizing or humiliating.
    • “You’re so stupid.”
    • “You’re sister would never do that.”
    • “Why can’t you be smart like your brother?”
  • No putting undo pressure on the other.
    • This could be in the form of a threat...
      • “If you don’t agree with me, I will _________.”
  • No ranting and raving.
    • No intimidating or bullying.
    • Speak softly.
    • No getting angry (yelling or exploding).
  • Don’t make one feel guilty (no guilt trips).
  • No martyrdom.
    • On your part...
      • “That’s ok, I’ll just suffer quietly over here in the corner.”
  • No humor or laughing. 
Conflict Resolution eNews

Testimonials

"Your course on confict resolution and website is fantastic. This course and material has already helped me to look for ways to work with my staff to get the best productivity out of them and get through the conflicts that arise. It is so easy to use this information right away. I don't have to take weeks or months to put it together. I love it. Thank you." 

-- Mike Green, MI

"Very illuminating, and really clarified some observations I had made recently about how very differently individuals with whom I have worked have responded to identical approaches. Some very powerful tools for management." 

-- Sandra Graham, DC

"My whole department attended, and it was enlightening to see how my coworkers classifed themselves in the matrix because it was quite different than how I perceived them. The lessons and exercises Paul presented helped me a lot with working through this. I think we will all work together better when we return to the office." 

-- Nora Everett, TX

"Fantastic speaker! Great topic! I learned so much. In fact, the seminar was too short...I want to learn even more!" 

-- Linda Louis, CA

"I found the idea of "systems" very interesting. Paul did a great job of demonstrating and explaining his ideas. He kept it fast and funny. Time just flew by. I've never learned in this kind of environment before, and it was a great experience for me. I liked the experiential stuff too." 

-- Will Clifford, CAL, AB


 

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"Paul's presentations are enjoyable for those attending. Participants are enthusiastic about Paul's workshops. His material is enlightening and comprehensive. Because the program is experiential, people walk away with a greater sense of understanding."

-- Chere Estrin, Ph.D., Estrin LegalEd


"The highlight of the workshop for me was to be with so many intelligent people from all different kinds of careers, and realize that we all have the same problems. And Paul helped us come up with excellent strategies to solve them! The interactive exercises were very meaningful to me."

-- Brenda Warner, FL

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-- Kathy Smith, Toastmasters International Convention


 

"The most useful thing I learned today was conflict resolution. I need this in multiple aspects of my life."

-- Fred Dunst, South Central PA Manufacturing Association Seminar



"Excellent! This is useful in everyday life - personal and professional. I especially liked the eye contact info."

-- Diane Beattie, Otis Elevator Company

 

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