Seminar agenda

Hands-down the best investment you can make in your future, the seminar will be held from 8:30 to 4:30 each day, with a complete set of course materials and lunches included.

When you register you will receive a detailed timeline of the seminar and what you can expect and when.

Here is an overview of the basics ...

We make sure that you absorb everything you need to know to get the superior results you deserve by making this seminar totally interactive with real-world examples, surveys and exercises.

There is an abundance of time factored into the program to ask all of the questions that you need to ask to erase doubts and clear the way to smooth sailing once you leave the seminar and head back to the office and home. We understand that many people learn by asking questions.  

Learn from and share with others during the seminar as we all share questions and experiences. You will find out that you are not alone and be amazed at the outside-of-the-box ideas that will come to you.  

On the afternoon of the second day you will be guided through our proprietary process that uses "perceptual positions" to see your conflict problems and opportunities in ways that you have never seen them before.
And you will have the solution to your most difficult conflict issue BEFORE you leave the seminar.

Seminar modules include ...

  • Introduction to the Dynamics of the Resolution and Prevention of Conflict Resolution and Disruptive Behavior 
  • Defining Conflict 
  • Positives and Negatives of Conflict 
  • The Many Types of Conflict and How to Effectively Identify Them 
  • Open Conflict vs. Hidden Conflict 
  • The Role of Personality in Conflict 
  • Strategies for Aligning Different Personalities 
  • Spontaneous and Reflective Action 
  • Using Johari Windows 
  • The Five Stages of Conflict 
  • Outcomes of Conflict 
  • Strategies for Dealing with Conflict 
  • Working with Difficult People and How to Know When You are Someone Else's Difficult Person 
  • The Impact of Cultural and Generational Differences on Conflict and Counter-productive Behavior 
  • Creating and Maintaining Rapport 
  • Conflict Resolution Style Questionnaire 
  • The Role of Communication in Conflict Resolution 
  • Other Barriers to Communication 
  • The Role of Active Listening 
  • Discovering and Aligning Values Hierarchies 
  • Chunking Up to Find Agreement 
  • Discovering and Using Perceptual Positions 
  • Breaking Belief Cycles 
  • The Power of Questions 
  • Seven Steps to Ironing Things Out 
  • Decoding and Using Body Language 
  • The Conflict/Opportunity Test 
  • Facilitating Conflict 
  • Venting Emotions Safely 
  • Setting Norms 
  • Making an Intervention 
  • Resistance Scenarios 
  • The Ultimate "Solve Your Greatest Conflict" Workshop 

How can we help you register for one of the upcoming conflict resolution seminars?

Need assistance? Call Crystal at 800-788-2068 x1018 to discuss your attendance.

Have you already made up your mind to attend? Just click on your city choice below to register, and we'll see you there!

Register me now for the seminar

Click here to attend in Houston

Click here to attend in Calgary

 
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Testimonials
"Your course on confict resolution and website is fantastic. This course and material has already helped me to look for ways to work with my staff to get the best productivity out of them and get through the conflicts that arise. It is so easy to use this information right away. I don't have to take weeks or months to put it together. I love it. Thank you." 

-- Mike Green, MI
"Very illuminating, and really clarified some observations I had made recently about how very differently individuals with whom I have worked have responded to identical approaches. Some very powerful tools for management." 

-- Sandra Graham, DC
"My whole department attended, and it was enlightening to see how my coworkers classifed themselves in the matrix because it was quite different than how I perceived them. The lessons and exercises Paul presented helped me a lot with working through this. I think we will all work together better when we return to the office." 

-- Nora Everett, TX
"Fantastic speaker! Great topic! I learned so much. In fact, the seminar was too short...I want to learn even more!" 

-- Linda Louis, CA
"I found the idea of "systems" very interesting. Paul did a great job of demonstrating and explaining his ideas. He kept it fast and funny. Time just flew by. I've never learned in this kind of environment before, and it was a great experience for me. I liked the experiential stuff too."