Non Verbal Body Language

Non-Verbal Communication

Interpretation

Facial Expressions

Frown

Displeasure, unhappiness

Smile

Friendliness, happiness

Raised eyebrows

Disbelief, amazement

Narrowed eyes

Anger

Blushing

Embarrassment

Eye Contact

Glancing

Lack of interest

Steady

Active listening, interest, seduction

Hand/Arm Gestures

Pointing finger

Authority, displeasure, lecturing

Folded arms

Not open to change, preparing to speak

Arms at side

Open to suggestions, relaxed

Hands uplifted outward

Disbelief, puzzlement, uncertainty

Body Postures

Fidgeting, doodling

Boredom

Hands on hips

Anger, defensiveness

Shrugging shoulders

Indifference

Squared stance or shoulders

Problem-solving, concern, listening

Biting lip, shifting, jingling money

Nervousness

Sitting on edge of chair

Listening, great concern

Slouching in chair

Boredom, lack of interest

Clothing

Business dress

Authoritative, conservative

Sloppy attire

Disrespect, lack of responsibility

Casual clothes

Relaxation

Proxemics (Physical Space)

From physical contact to 18 inches

Intimate space

From 18 inches to 4 feet

Personal space

From 4 feet to 8 feet

Social space

From 8 feet outward

Public space

Voice Characteristics

Speaking loudly, quickly, and with clipped enunciation

Anger

Monotone and downward inflection

Boredom

High pitch, fast rate, loud volume, and upward Inflection

Joy