Effective Communication In The Workplace
Here are nine rules that will help you communicate effectively and build positive relationships in the
workplace.
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Speak to people. There is
nothing as nice as a cheerful word of greeting. The first rule of effective communication is that
you must take responsibility for the communication and this is a great way to
do it. |
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Smile at people. It takes
72 muscles to frown, only 14 to smile. Non
verbal communication is 93% of communication and a smile communicates positive intentions
in all languages and cultures. |
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Call people by name. The sweetest
music to anyone’s ears is the sound of their own name. The easiest way to remember a name is to
look the person in the eye and repeat their name to yourself. The reason we forget them is because
we don't really pay attention and are thinking about what we are going to say next.
Listening is not waiting for your turn to talk!
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Be friendly and helpful. To
make a friend, you have to be a friend. Don't wait for someone else to take action. While you may
not get a direct pay back every time, you will get paid back many times over from places where you
least expect it. The universal law of sowing and reaping is alive and well. |
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Be cordial. Speak and act
as if everything you do is a genuine pleasure... and before long, it will be! |
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Become genuinely interested in
people. You can like almost anybody if you try. Look at "difficult" people as
a challenge or a puzzle. And remember... no one can control how you feel! |
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Be considerate with the feelings of
others . There are always at least two
sides to a story. Adopt the belief that everyone is doing the best they can with the resources that
they have and that you need to help them uncover more resources or use the ones they have more
effectively. |
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Be alert to give service. What counts most in life is what we do
for others. Approach each day with an attitude of service and it won't be long before others are
actively trying to serve you. |
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Add to this a good sense of
humor, a big dose of patience, and a dash of humility, and watch your
effectiveness at work explode. |
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