Persuasion Secret #2
People seek to align with their values
Simply put, a "value" is what a person believes to be
important.
Each person's values are arranged in a hierarchy with the
most important value on the top and the least important value
on the bottom. Our research has revealed that people will
always seek out their highest value on the hierarchy.
Here's a list of values (things that could be important) for
choosing a restaurant:
- Nutrition
- Variety of food
- Cleanliness
- Rest room comfort
- Location / Convenience
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- Quality of food
- Service
- Decor
- Ambience
- Price
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Now let's take this same list of values and arrange them in
order for two different people (remember: the order is
key!):
James
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Susan
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- Quality of food
- Service
- Decor
- Ambience
- Price
- Nutrition
- Variety of food
- Cleanliness
- Rest room comfort
- Location / Convenience
|
- Price
- Location / Convenience
- Cleanliness
- Ambience
- Quality of food
- Nutrition
- Variety of food
- Decor
- Rest room comfort
- Service
|
Even though James and Susan each share exactly the same list
of values regarding restaurants, they are likely to make
completely different choices because the order of their values
is different.
On most occasions, Susan will pick a restaurant that is
close and inexpensive, while James is willing to travel to get
what he considers to be high quality food and good service.
To use this effectively, you must learn how to:
- Determine the values of a person or group
- Determine the hierarchy of the values
- Match your product or idea to the highest value
possible
- Shift the other person's hierarchy if you can't match
it
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