Join me for...

Hard-core conflict resolution skills taught here.

We'll have some fun too while you master the best conflict resolution skills and strategies you'll ever learn. When would now be the perfect time to schedule this seminar for you and your key staff?

Overview...

This two-day course provides participants with a framework for resolving conflict more effectively by understanding what conflict really is and how to prevent it from taking on a life of its own in the workplace. The course will illustrate that conflict is natural whenever human beings work together; therefore it is critical that course participants have the skills to handle and manage conflict in productive ways. Through a combination of lectures and interactive exercises, participants will learn different conflict resolution styles and how and when to use them, how to strengthen staff trust and morale using positive verbal and non-verbal communication techniques, and effective intervention and facilitation strategies.

A complete set of course materials and lunches are included.

Outline...

This two-day live event includes more than the following modules...

Introduction
The Positives and Negatives of Conflict
Types of Conflict
Using the Johari Window
The Five Stages of Conflict
Discovering Your Own Conflict Resolution Style
The Communication Funnel
Developing Your Questioning and Listening Skills
The Seven Steps to Ironing Things Out
Developing Your Facilitation Skills
Setting Norms
Making an Intervention

Available dates...

Houston, TX, USA / April 6-7, 2011

Calgary, AB, Canada / April 20-21, 2011

Click here for more information.
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Join me for two days that will change your life and how you deal with conflict and interact with difficult people forever!
Conflict Resolution Answers Here:

Testimonials
"Your course on conflict resolution and website is fantastic. This course and material has already helped me to look for ways to work with my staff to get the best productivity out of them and get through the conflicts that arise. It is so easy to use this information right away. I don't have to take weeks or months to put it together. I love it. Thank you."

- Mike Green, MI -

"I was a little skeptical that the webinar would deliver everything Paul said it would, but I'm delighted with the material and all of the resources I got and am still getting. I used these skills right away in the office. But more important I set up a schedule where everyone will take this webinar so we can all work together toward the same goal. Thanks Paul."

- Ginger Fieldings, CA

"Very illuminating, and really clarified some observations I had made recently about how very differently individuals for whom I have worked have responded to identical approaches. Some very powerful tools for management." 

- Sandra Graham, National Research Council, DC

"It has really made us think that we as a corporation have core values. We created those, but we are not doing anything to let our employees know what our core values are and who we truly are, and so I think that was truly enlightening to me. I also thing we need to work with each of our facilities and help them evaluate our hierarchy of values as well." 

- Libby, Schmidt-Wallace Healthcare Management, AL

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