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Conflict Resolution Webinars

How to have a fair argument

  • Start with the idea that you want to resolve the problem, not win the argument.
    • No one can “win” an argument.
    • Begin in a friendly way. 
    • Don’t attack.
      • The more you push, the more the other person is likely to push back.
  • Pick a good time.
    • Set an appointment if possible.
    • Avoid arguing late at night or in the early hours of the morning.
    • Don’t start when you know that one or the other has to leave without adequate time to resolve the problem.
  • Pick a good place.
    • Don’t do it in public.
    • Don’t do it in front of other people.
  • Use the real reason.
    • Make sure you understand your real motivation.
    • Don’t disguise what you really want to talk about.
    • Don’t make the other person guess.
    • State your issue in clear terms.
  • If you are wrong, admit it as soon as you know it.
  • Use “I” statements.
    • Don’t say things like “You should know better.” or “You don’t think this important.”
  • You might think you can read their mind but you can’t.
  • Don’t drop or dump a problem on the other person.
    • “He’s your son, you deal with him.”
  • No physical contact.
  • No swearing, obscenities or name calling.
    • No denunciation.
    • No character assignation.
    • No contempt or sarcasm.
    • No taunting.
  • Only two people argue; all outsiders do not join in.
    • Do not get friends, family members or co-workers involved and taking sides.
    • Don’t send messages through third parties.
      • “Tell him I think he is being unreasonable.”
  • When discussing something, set a policy where one person talks first and the other is quiet and then the other person talks.
  • Stay on the subject.
    • No personalities or comparisons.
      • "You are just like your mother."
    • Avoid generalizations.
      • Words like “always” and “never” are not useful because they aren’t usually true.
  • Stay in the present.
    • Unless it is directly related to resolving the current conflict, let past issues stay in the past.
  • Do not assume, guess, imagine, take for granted, theorize, surmise or speculate.
    • Say what you think and feel.
    • Don't assume the other knows what you feel, want, need, or what you mean.
  • Don’t act superior.
    • Don’t belittle the other person's accomplishments.
    • It’s not useful to try to make the other person feel small.
    • Build them up so that they can more easily give in to your point of view.
  • No manipulating.
  • Give each other the right to change their mind.
  • No criticizing or humiliating.
    • “You’re so stupid.”
    • “You’re sister would never do that.”
    • “Why can’t you be smart like your brother?”
  • No putting undo pressure on the other.
    • This could be in the form of a threat...
      • “If you don’t agree with me, I will _________.”
  • No ranting and raving.
    • No intimidating or bullying.
    • Speak softly.
    • No getting angry (yelling or exploding).
  • Don’t make one feel guilty (no guilt trips).
  • No martyrdom.
    • On your part...
      • “That’s ok, I’ll just suffer quietly over here in the corner.”
  • No humor or laughing. 

Free eCourses & eLearning Videos
Discover the secrets of the world's greatest communicators...and how to apply them to resolving conflict and disruptive behavior in your business and personal life.

Lessons include these important topics:
-Conflict Resolution
-Relationships
-Team Building
-Personalities
-Motivation
-Much More!

To introduce you to Maximum Advantage, these eLessons and Videos are yours for free...and we will never share your e-mail address.

 

Special Pricing when you sign up for all 3 Conflict Resolution Webinars!

Three webinars. Three hot topics:

Conflict Resolution for Everybody - LIVE online webinar August 23 - includes personal Q&A with Paul.

Dealing with Difficult People in the Workplace - You receive a link to the on-demand recording and all supporting materials.

Mediating Conflict - You receive a link to the on-demand recording and all supporting materials.

CLICK HERE to register for all three webinars.

 

Each webinar provides 1 HRCI continuing education credit.