Non-Verbal Communication
Here's a
demonstration of non-verbal communication.
Non-verbal communication is when we communicate in ways other
than using the spoken word. Research reveals that 93% of
communication is non-verbal, so it is crucial that we learn and
pay attention to this most important skill.
Our bodies speak volumes. We are always sending signals to
others, whether we like it or not.
Body language combined with vocal tone can easiy override or
even cancel the meaning of the words we say as
demonstrated in this video. Make sure your mouth and
your body are sending the same signal.
Non Verbal Body Language
Eyes, eyebrows, and mouth send out non
verbal signals that can make a world of difference.
A smile is a great example of non-verbal communication.
Because people who smile are happier than those who don't, you
can appear happy even when you aren't... simply by smiling. You
will discover that when you smile it not only communicates with
others, it also communicates with your own brain and makes you
happier.
Communication pros use extensive eye contact helps you carry
your message to each person in the audience and it builds
trust.
Speak with your hands.
- Draw lines in the air
- Make a point
- Count on your fingers
- Emphasize length and width
Use non-verbal signals to be sincere and
comfortable.
- Let your hands do what they want to do, as long as they
don't get in your pockets, fiddle with an object, or make
obscene gestures to your audience.
- Your body posture affects your emotions and how you
feel determines your posture. If you are confident, happy
and ready, your body will show it.
Non verbal signals of tension
One of the most important things you can do with body
language is learn to pick up cues from people that you are
making them uncomfortable.
- Rocking
- Leg swinging
- Tapping
If you sensitize yourself to these simple cues, over time,
people will have the experience of feeling more relaxed, at
ease, and open with you (and to you).
These are the first signals of tension and indicate that the
person feels intruded upon or nervous. If it escalates, these
signals are often followed by:
- Intermittent closing of the eyes
- Slight tucking of the chin into the chest
- Shoulder hunching
Learn to watch for these, and then adjust your approach.
Sometimes just taking one step back, or ceasing talking and
getting the other person to talk to you instead, will be all it
takes to be a more effective communicator.
Non Verbal Communication Guide
Non-Verbal
Communication
|
Interpretation
|
Facial Expressions
|
Frown
|
Displeasure, unhappiness
|
Smile
|
Friendliness, happiness
|
Raised eyebrows
|
Disbelief, amazement
|
Narrowed eyes
|
Anger
|
Blushing
|
Embarrassment
|
|
Eye Contact
|
Glancing
|
Lack of interest
|
Steady
|
Active listening, interest,
seduction
|
|
Hand/Arm Gestures
|
Pointing finger
|
Authority, displeasure,
lecturing
|
Folded arms
|
Not open to change, preparing to
speak
|
Arms at side
|
Open to suggestions,
relaxed
|
Hands uplifted outward
|
Disbelief, puzzlement,
uncertainty
|
|
Body Postures
|
Fidgeting, doodling
|
Boredom
|
Hands on hips
|
Anger, defensiveness
|
Shrugging shoulders
|
Indifference
|
Squared stance or shoulders
|
Problem-solving, concern,
listening
|
Biting lip, shifting, jingling
money
|
Nervousness
|
Sitting on edge of chair
|
Listening, great concern
|
Slouching in chair
|
Boredom, lack of interest
|
|
Clothing
|
Business dress
|
Authoritative, conservative
|
Sloppy attire
|
Disrespect, lack of
responsibility
|
Casual clothes
|
Relaxation
|
|
|
|
|
Proxemics (Physical
Space)
|
From physical contact to 18
inches
|
Intimate space
|
From 18 inches to 4 feet
|
Personal space
|
From 4 feet to 8 feet
|
Social space
|
From 8 feet outward
|
Public space
|
|
Voice Characteristics
|
Speaking loudly, quickly, and with
clipped enunciation
|
Anger
|
Monotone and downward
inflection
|
Boredom
|
High pitch, fast rate, loud volume,
and upward Inflection
|
Joy
|
|